UK Mainland (Standard 2-4 days) : £2.99
Free when you spend over £50
Europe & Rest of World: £12.99
All orders will be delivered 2nd Class Recorded Delivery & will require a signature upon delivery.
If the order arrives damaged i.e. there is visible damage to either the goods or packaging we ask that you refuse delivery and request it to sent back to us. We will then inspect the damage and have a replacement sent to you straight away. Alternatively, if any minor damage is noticed upon removal from the packaging we ask that you contact us immediately so we can assist to rectify the situation.
We reserve the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.
Once your order has been placed it will immediately begin to be processed therefore it may not be possible to cancel at this stage. If you do wish to cancel please email immediately at firstname.lastname@example.org and we will confirm if your order has already been dispatched.
If your order has been dispatched you do have the right to a refund on the condition our returns procedure is followed.
If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 14 days of the purchase date (refunds do not include delivery costs).
All you need to do is confirm your return in writing within 7 days from receipt to email@example.com and ensure your item reaches us within 14 days of purchase date.
Items must be unworn, unwashed, undamaged and unused with all original tags attached. Item(s) must arrive back to us within 14 days (21 days for International Orders/Orders Made Outside the UK)
When trying on items please be extremely careful as we cannot accept items that have make up stains or pulls.
Return postage of unwanted goods is to be paid by the consumer
There’s 2 simple steps you need to do in order to return your item(s)
These steps are:
1. EMAIL/CALL: Please email us to state you are returning your item. You must include your full name, order number, number of items and name of item(s) THIS MUST BE DONE WITH 7 DAYS OF RECEIVING YOUR ITEM – also please advise reason for return.
2. SEND: All returns to be sent: Petit Versailles, 9, 10 Stodman St, Newark NG24 1AN
We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that you take reasonable care of the goods whilst in your possession (Please be very careful when trying on garments as jewellery/perfume/deodorant can damage a garment).
Refunds are offered minus delivery charge (if you paid for delivery). We’ll offer a refund on delivery charge if the item(s) are faulty, plus you will be credited for reposting the item(s) back to us. Please beware it can take up to 28 days to resolve the issue.
Once the item has been unpacked & approved, refunds will usually be processed the same day (pending time of delivery).
You will receive an email confirmation acknowledging your refund . After you have received this email please be aware it can take between 2-14 days for the refund to credited/shown in your account.
If for some reason we cannot offer you a refund (i.e. missed deadline, item not in same condition as we sent it etc) we will email you as soon as we receive your returned item(s).
Any returned item(s), which have been worn or washed will be returned to you and a return postage cost will be charged.
Lost or Delayed Items:
Petit Versailles cannot accept liability for delayed deliveries beyond our control.
If your order gets lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control.
When returning your item we highly recommend you send via recorded delivery, as we do not take responsibility for any items lost in the post when you’re returning your item(s). The cost of returning unwanted item(s) is to be paid for the consumer unless the item is faulty.
If your item is faulty you will receive a full refund once we have received and processed the returned item.
For us to do this, you must follow the following instructions:
Email us at firstname.lastname@example.org stating your full name, customer reference number and contact details. You must state what item has the fault and describe the fault in as much detail as possible.
We will respond to your message within 48 hours.
Return the item to us within 14 days of you receiving the item(s).
You MUST keep proof of postage and we strongly recommend that you resend it back ‘Special Delivery’ if posting via Royal Mail. This way the item is insured and you can track that we have received it.
Once the item has been processed and fault clarified you will receive a full refund plus your postage fee* (we will pay up to a maximum of £10 postage fee. We will know how much to refund for postage as this will appear on the stamp/package).
You will receive an email confirmation acknowledging your returns within 24 hours. After you have received this email please be aware it can take up to 14 days to process the fault claim.
Once this is done you will receive another email verifying your full refund.
Please note it takes between 2-14 days for the refund to credit/show in your account.
What we collect
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Petit Versailles is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by wix.com and stripe used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
·We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.